Find clear answers about choosing your Serahcore watch, delivery and support.
What product details should I check?
Review the dial, case, strap or bracelet color shown in the two product images and the selected variant. Each page describes its offered design. For dimensions, fit or technical details not listed, contact us before ordering.
How long will my order take?
We prepare orders within 2–4 business days before dispatch. Standard Shipping is FREE and takes an estimated 12–20 business days after dispatch. Express Shipping is US$14.90 and takes an estimated 7–15 business days after dispatch. Processing is additional to transit. Business days exclude weekends and public holidays.
How can I track my order?
Shipment updates and available tracking are sent to your order email. An initial tracking scan may take time to appear. Orders may arrive in separate parcels.
Can I return a watch?
You may request a return within 30 calendar days of delivery. Email sac@serahcore.com before shipping anything back for routing instructions. Voluntary returns should be unused and complete with accessories and packaging. Mandatory consumer rights remain protected. Read our Return & Refund Policy for details.
Where can I get product assistance?
Each product page describes its offered design and color. For questions before ordering or help with an existing order, email sac@serahcore.com or call +1 605 518 6493. We are available Monday–Friday, 9:00 AM–5:00 PM ET.